Grant Life Beverages LLC
Refund Policy
Effective Date: 8/28/2024
At Grant Life Beverages LLC (“Grant Life,” “we,” “us,” or “our”), we are committed to providing high-quality products to our customers. Please read our Refund Policy carefully, as all sales are final, and we only offer refunds under specific circumstances as outlined below.
1. All Sales Are Final
a. Final Sale Policy
All sales made through Grant Life Beverages LLC, whether via our website or authorized retailers, are final. We do not accept returns or exchanges once a purchase has been completed. Please carefully review your order before finalizing your purchase.
b. Inspection Upon Receipt
We encourage customers to inspect their products immediately upon receipt to ensure that they are in satisfactory condition. If you notice any damage or defects, please contact us promptly as outlined below.
2. Refund Eligibility for Damaged or Defective Products
a. Damaged or Defective Products
Refunds will only be issued if the product is damaged or defective upon arrival. To be eligible for a refund due to damage or defect, you must meet the following conditions:
- The damage or defect must be reported to us within 7 days of receiving the product.
- The product must remain unused and in its original packaging.
- Sufficient evidence of the damage or defect, such as photographs, must be provided.
b. Non-Refundable Situations
Refunds will not be provided for the following:
- Products that have been opened or used
- Products not purchased directly from Grant Life Beverages LLC or an authorized retailer
- Products damaged due to misuse or mishandling after delivery
- Final sale or clearance items
3. How To Request a Refund
If your product arrives damaged or defective, please follow these steps to request a refund:
- Contact Customer Service: Email our Customer Service team at info@grantlifebeverages.com within 7 days of receiving your product. Include your order number, a description of the damage or defect, and any supporting evidence (e.g., photographs).
- Return Authorization: If your request is approved, you will receive a return authorization number and instructions on how to return the product, if necessary.
- Refund Processing: Once we confirm the damage or defect, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to appear in your account.
4. Shipping Costs
a. Return Shipping Costs
If a return is authorized due to damage or defect, Grant Life Beverages LLC will cover the cost of return shipping.
b. Original Shipping Costs
Original shipping costs are non-refundable.
5. Non-Returnable Items
Certain items are non-returnable and non-refundable under any circumstances, including:
- Gift cards
- Promotional items received as part of a promotion or gift with purchase
6. Changes to This Refund Policy
We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Grant Life Beverages LLC
254 Chapman Rd. Ste. 208, Newark, DE 19702
info@grantlifebeverages.com
Thank you for choosing Grant Life Beverages LLC.
We appreciate your understanding and support of our policies.